Technical Support

ViaLite offers a range of technical support services, including…

Pre-sales support:

• RF over fiber ViaLite link design service (Long Distance Link, DWDM, Diversity Sites)
• Factory Testing: “End-to-End” complete ViaLite system test and RF parametric evaluation

Post-sales support:

• Site Installation and Commissioning: Installation of ViaLite parts, signal validation and commissioning report
• Site Testing: ViaLite system test and evaluation at customer location
• Training: On-site training on concepts of RF over fiber, ViaLite setup, use of SNMP, ViaLite care and maintenance
• Annual support contracts: Providing support services and service level agreement.

Important note: For troubleshooting and further support, please contact our dedicated Technical Support team, by emailing technicalsupport@vialite.com or by phoning +44 (0) 1793 784389. Troubleshooting information can also be found in our Guides section.

Customer Support Services

In addition to the above, we support our customers with the following:

• A five year warranty on all ViaLiteHD products, including enclosures (products purchased from 1st July 2016)
• Telephone and email support
• Answering queries about ViaLite setup and use
• On-site customer care visits
• Providing software updates
• ViaLite Guides (please also see Resources)
• and more!

“We work to provide pre-sales and post-sales technical support to customers; ensuring customers are given a high level of service from early stage requirements capture and product demonstrations, through to after-sales service.”  Sean Walker, ViaLite Customer Support Engineer

 

• Queries? Contact us