Technical Support

ViaLite offers a range of technical support services, including:

  • RF over fiber ViaLite link design service (Long Distance Link, DWDM, Diversity Sites)
  • Factory Testing: “End-to-End” complete ViaLite system test and RF parametric evaluation
  • Site Installation and Commissioning: Installation of ViaLite parts, signal validation and commissioning report
  • Site Testing: ViaLite system test and evaluation at customer location
  • Training: On-site training on concepts of RF over fiber, ViaLite setup, use of SNMPViaLite care & maintenance
  • Annual support contracts: Providing support services and service level agreement.

These services can be arranged through your ViaLite Account Manager or ViaLite Distributor/Sales Rep.

 

Customer Support Services

In addition to the above, we support our customers with the following:

“We work to provide pre-sales & post-sales technical support to customers; ensuring customers are given a high level of service from early stage requirements capture & product demonstrations, through to after-sales service.”  Kevin Cromwell, ViaLite Customer Support Engineer

 

Technical Support
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